Trimble
PDF Export RSS - Latest News


Unable to contact the server

When you try to sign in to Quadri and get an error message that indicates that you are not able to contact the server or that username/password are incorrect (although you think they are correct), try the steps described here.

Check your internet connection

First of all, open an internet browser and try to go to some page like a newspaper, to check that your internet connection is OK! We know, it seems obvious, but we do get support calls once in a while where this is the problem!

Find the IP-address

This might be given to you either in number form, like 111.222.333.444, or with letters, like quadri.mycompany.no. For the rest of this article, when the phrase IPaddress is used, replace it with the address in the form you have.

In Sign In dialog, the user name is a GUID and can't be changed

Find the projects server.xml file (open the project, select the project in explorer and look in Properties for path). Close Novapoint and edit the user name in the server.xml file to be the email-adress for the user's Trimble ID.

Check if the server uses Trimble ID

Go to http://IPaddress/qmmweb or https://IPaddress/qmmweb (if both give errors, continue with the next heading) and see if the login page says anything about Trimble ID. If it does, the server requires a TrimbleID.

On such servers, users need to go to https://np.trimble.com/ to create a Trimble ID before signing in from NP. If logging in there is OK, the user needs an invite from the project administrator to get access to a model/project. This invite must be answered within 24hrs or a new invite must be sent. If there still are problems, try finding the project in QMM and copy the URL from there.

Check if the server uses SSL

First find out if the server uses SSL (a security system for communication). An easy way to check this, is to write the whole URL of the servers QMM page (Quadri Model Manager) in an internet browser. First try:

http://IPaddress/qmmweb

If that gives you the login page for QMM, the server does not use SSL. If it gives you a response that the server or page can't be found, try:

https://IPaddress/qmmweb

If QMM came up, it means your server uses SSL. If this also gives an error (did you replace IPaddress with your IP address?), you need to check your IPaddress!

Now go to the section Without/With SSL!

Without SSL

  • Check that your Quadri connection in Novapoint is correct by clicking this icon Connection Properties and compare the values in the list with a coworker that has a working connection. Alternatively remove the connection and add a new one. If you click “Manual settings”, check these settings: Address: YourIpAddress (no http:// first), Alias: AnyTextYouWant, Port: 80, Use SSL: false, DCM: quadri, QMM: qmmweb. After setting everything correct, restart Novapoint! If you change any of these settings and can't connect, try restarting Novapoint again!
  • Check that you have a version of Novapoint that is compatible with the current version of Quadri. See release notes for more details.
  • Copy this link into the address field of a browser: http://IPaddress/quadri_30/login/index.html. If the server is running, you should get a login dialog. Don't log in there, if it comes up, the connection is OK!

If none of this works, continue from “If nothing has helped so far”!

With SSL

  • Check that your Quadri connection in Novapoint is correct by clicking this icon Connection Properties and compare the values in the list with a coworker that has a working connection. Alternatively remove the connection and add a new one. If you click “Manual settings”, check these settings: Address: YourIpAddress (no http:// first), Alias: AnyTextYouWant, Port: 443, Use SSL: true, DCM: quadri, QMM: qmmweb. After setting everything correct, restart Novapoint! If you change any of these settings and can't connect, try restarting Novapoint again!
  • Go to “Start”, “Internet options”, page “Content” and press “Clear SSL State” and “OK”.
  • If this doesn’t help, try: “Start”, “cmd”, “ipconfig /flushdns”.
  • Copy this link into the address field of a browser: https://IPaddress/quadri_30/login/index.html . If the server is running, you should get a login dialog. Don't log in there, if it comes up, the connection is OK!

If nothing has helped so far

it is probably a firewall issue, either in your network or on your computer. Check the following:

  • Is there someone else in the same office getting access properly? If not there is probably a firewall issue in your network. Make sure the firewall is open for communication on the correct port for this server (80 without/443 with SSL).
  • If other users in the same office have access, see if you get access with your Novapoint user on others PCs. If that doesn't work, see if you get access when you log onto the other pc with your Windows user/password and then start Novapoint.
  • See if other users get access if they try to access the Quadri server from your pc with their Novapoint user/password.

If none of this helps, contact Trimble Support at mailto:civil.support@trimble.com!

Last modified: 2020/03/16 14:47 by vn_no_jje